- Hilaire Phillips
TIPS TO BOOKING YOUR NEXT APPOINTMENT (OR FIRST)
1. DO YOUR RESEARCH
Look for what you think you want on Pinterest, Google, Instagram, and what it may be called. Once you find the name of what you want be sure to ask the stylist or the receptionist if the salon offers this service. Sometimes we may offer the service but may refer to it as a different name, or you may need to book multiple services to get your desired look. Please understand that when we ask questions it’s so we can make sure we have the right amount of time to schedule what you want.
2. LET YOUR STYLIST KNOW IF YOU ARE WANTING A BIG CHANGE WHEN SCHEDULING YOUR APPOINTMENT
Please know that if you show up to your appointment and ask for something that you weren't originally scheduled for, we may not have the time to do it. A big change can take a lot longer than the average service. For example, if you want a balayage service and you always get a balayage service, but this time instead of a caramel tone you want a silver tone, that will take a lot more time than the caramel one, perhaps even more than one visit. Your stylist will need to block out more time for your appointment and needs to know of any big changes BEFORE you show up. Our receptionists will do their best to understand what you need but they may ask for a stylist to speak with you to make sure there is enough time for the service you want.
3. PROVIDE CORRECT CONTACT INFORMATION
This is a VERY important tip. If there is an emergency or if the stylist is running behind and they need to contact you, having the correct contact information is crucial. You wouldn’t want to show up to your appointment and find out that your stylist had food poisoning and had to leave.
4. BE PATIENT
Remember that when we are on the phone with you, we might also be with other clients. But also, most of our stylists are booked out at least 2 months. We do have a waiting list, so please ask to be put on it if you would like in sooner than what we can currently book you. It doesn’t guarantee you an earlier appointment, but it does mean we will call if something opens up. Which brings us to the last tip.
5. CALL IF YOU CANNOT MAKE YOUR APPOINTMENT
We text, email, and call as a courtesy reminder regarding your appointment. But ultimately, you made it and are responsible for it. Last minute cancellations can and do happen and we understand that things come up. But we have too many people who don’t show up or who cancel the day of that we will start charging a cancellation fee for those who give us less than 24 hours notice.
FINAL NOTE: We will be offering online booking as an option soon and will have a new blog post on that as soon as it's available.